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Terms of Service

Last updated: July 18, 2026

1. Who We Are

Metrix Command Center ("the Service", "we", "us") is operated by SubZeroMetrix LLC ("the Company"), a Florida limited liability company, PO Box 66093, Saint Petersburg, FL 33706. Contact: info@subzerometrix.com / 727-600-3425.

2. Account Eligibility and Responsibilities

  • You must be able to form a binding contract to use the Service.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • You must provide accurate account information and keep it current.
  • Each workspace is isolated from every other customer's workspace (real, technically enforced via row-level security at the database layer) — you may not attempt to access another customer's data.

3. The Service

The Service is a business-operations platform that helps you track customer relationships (contacts, leads, estimates, jobs), manage a business profile, and receive AI-assisted recommendations and drafts that are reviewed and approved before any external action is taken.

AI-Assisted Outputs and Limitations. Some features use AI ("agents") to summarize data, draft communications, or surface findings. Real, currently implemented behavior:

  • No AI agent takes an externally-visible action (e.g. sending an email) without your explicit review and approval first.
  • AI-generated content (drafts, summaries, recommendations) may be inaccurate, incomplete, or inappropriate for your situation. You are responsible for reviewing all AI-generated content before relying on or acting on it.
  • The Service does not verify the factual accuracy of AI outputs beyond internal deterministic checks; AI outputs are not a substitute for your own judgment.

Not Professional Advice. The Service, including any AI-generated content, does not provide legal, financial, tax, accounting, licensing, or other professional advice. You should consult a qualified professional before making decisions based on Service output.

4. Your Data and Content

  • You retain ownership of the business, customer, and other data you input into the Service ("Customer Data").
  • You are solely responsible for the accuracy, legality, and appropriateness of Customer Data you input, including ensuring you have the right to store and process any personal information about your own customers/contacts within the Service.
  • You grant us a limited license to host, process, and display Customer Data solely to provide the Service to you.

5. Acceptable Use

See the separate Acceptable Use Policy, incorporated by reference. Violation of the Acceptable Use Policy is a material breach of these Terms and may result in suspension or termination.

6. Service Availability and Changes

  • We use commercially reasonable efforts to maintain Service availability but do not guarantee uninterrupted or error-free operation. We do not offer a formal service-level agreement (SLA) or uptime percentage commitment at this time.
  • We may modify, suspend, or discontinue features of the Service. We will make reasonable efforts to notify you of material changes.

7. Subscriptions, Billing, and Cancellation

  • Subscription fees are billed monthly, in advance, on a recurring basis, at the price shown on our pricing page at the time you subscribe (currently Founder CRM at $39/month and Command Center at $99/month, each with a 7-day free trial).
  • You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; you retain access through the end of that period. No proration is provided for mid-period cancellation.
  • No discretionary refunds. Refunds are provided only where legally required — for example, applicable statutory consumer- protection rights, confirmed billing errors, or confirmed duplicate charges. If you are a resident of a state with an automatic-renewal disclosure law (e.g. California's Automatic Renewal Law), this section is not intended to limit any right or disclosure required of us under that law.
  • Payment processing is handled by a third-party payment processor (Stripe). We do not store your full payment card details.

8. Data Retention, Export, and Deletion

  • You may export your workspace's data at any time via the Service's export feature (real, currently implemented capability).
  • You may request deletion of your workspace's data via the Service's data-deletion request feature (real, currently implemented capability). After a deletion request is confirmed, we retain only the information necessary for legal, tax, fraud-prevention, security, backup, or contractual obligations, and delete or anonymize the remaining personal data within 90 days.
  • Upon account termination, we retain data only as necessary to comply with legal obligations, resolve disputes, and enforce our agreements, consistent with our Privacy Policy.

9. Authentication and Security

  • You are responsible for using a strong, unique password and for any activity that occurs because you failed to safeguard your credentials.
  • We use industry-standard practices to secure the Service. We do not currently hold SOC 2, ISO 27001, HIPAA, or other formal security certifications.

10. Communications

  • We may send you Service-related emails (account, billing, security notices) that you cannot opt out of while your account is active.
  • Marketing communications, if any, will include an unsubscribe mechanism and comply with applicable anti-spam law (e.g. CAN-SPAM, CASL). No marketing email program is currently implemented.
  • SMS / text messaging. Where you or your customers opt in to receive text messages from the Service (for example, appointment reminders or missed-call follow-ups), the following applies: message frequency may vary; message and data rates may apply as charged by your mobile carrier; reply STOP to any message to opt out of future text messages at any time; reply HELP to any message for assistance, or contact us at info@subzerometrix.com. SMS opt-in consent and mobile phone numbers collected for text messaging are not shared with third parties for their own marketing or promotional purposes. See the Privacy Policy §5 for full detail — this section is consistent with, and does not alter, that policy.

11. Cookies and Tracking

The Service uses cookies required for authentication and session management (via our infrastructure provider's session mechanism). We do not currently use analytics, advertising, or behavioral-tracking cookies. If that changes, this section and the Privacy Policy's cookie section will be updated before the feature ships, not after.

12. Third-Party Service Providers

We use the following third-party providers to operate the Service, each of which may process Customer Data on our behalf as a subprocessor:

  • Supabase — database, authentication, file storage.
  • Vercel — application hosting.
  • Resend — transactional email delivery.
  • Stripe — payment processing.
  • Google — "Sign in with Google" authentication, for customers who choose that sign-in method.
  • OpenAI — AI model provider for AI-assisted drafting and recommendation features.
  • Twilio — SMS/text messaging delivery and telephony webhook processing, where that feature is used.

This list will be updated before any additional subprocessor begins actually processing Customer Data, not after.

13. Intellectual Property

  • We retain all rights to the Service itself (software, design, trademarks), excluding your Customer Data.
  • You retain all rights to your Customer Data.

14. Disclaimers and Limitation of Liability

  • The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the 12 months preceding the claim.
  • To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, even if advised of the possibility of such damages.
  • Nothing in this section limits any liability that cannot be limited or excluded under applicable law.

15. Termination

  • You may terminate your account at any time.
  • We may suspend or terminate your account for a material breach of these Terms or the Acceptable Use Policy, with notice where reasonably practicable.

16. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction of those courts.

17. Changes to These Terms

We may update these Terms from time to time. We will provide notice of material changes by posting the updated Terms on the Service and updating the "Last updated" date above, at least 14 days before the change takes effect where reasonably practicable. Continued use after changes take effect constitutes acceptance.

18. Contact

Questions about these Terms: info@subzerometrix.com